Terms and Conditions
TERMS OF SERVICE
1.1 These terms and conditions apply to any work done on behalf of the Client by us (AngloCanto™).
1.2 We will provide language services as mutually agreed, confirmed in writing by you.
1.3 The Client is under no obligation to offer us work; neither are we under any obligation to accept work offered by the Client.
1.4 The work will be carried out unsupervised at such times and places as determined by us, using our own equipment.
1.5 The work will be carried out by us. We will not subcontract language projects, or parts of projects, to third parties.
1.6 We confirm that we are a sole trader, are responsible for our own income tax, and will not claim benefits granted to the Client’s employees.
1.7 The contract of service requires that the Client acknowledges, in writing (including email via the booking confirmation form), that they have read, understood and agreed to these terms and conditions.
1.8 If there is any inconsistency in the information provided between the English and Chinese (Traditional Chinese and/or Simplified Chinese) versions, the English version shall prevail. In the case of any dispute, we reserve the right of final decision.
2.1 Prior to commencement of the language work, the Client and we will agree, in writing (including email), the terms of the project:
• the medium in which the language service will be carried out (e.g. in Word, on PDF, on paper)
• how the material will be annotated (e.g. Track Changes in Word, corrections on paper)
• the length of time required to complete the project, as advised by us
• a fee for the project, based on a quotation supplied by us, in writing (including email), following our evaluation of the project material and the time frame required to complete the job
• any expenses (e.g. postage, bank charges) that the Client will bear in addition to the costs of the language work
• the date by which the material will be delivered by the Client to us
• the latest date by which the completed project will be returned, following our advice to the Client
2.2 If, on receipt of the project to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion/brief or from the sample supplied, we may renegotiate the fee and/or the deadline, or decline to carry out the work.
2.3 Similarly, if, during the term of our work, additional tasks are requested by the Client, we may renegotiate the fee and/or the deadline, or decline to carry out the additional work.
2.4 If we have made a substantial contribution to the work, we will be entitled to receive one free copy of the work.
3.1 A quotation for the work will be provided by us to the Client following our evaluation of a representative sample of the materials to be worked on, and a discussion with the Client as to what is required.
3.2 Once the Client and we have agreed the full fee, it is non-negotiable unless the Client extends the word count of the job or requests additional services. In this case, a revised quotation and job-completion date will be negotiated.
3.3 The Client will pay us a fee per 10 words OR per 100 words OR per hour OR per printed page OR an agreed flat fee for the project, as agreed in writing.
3.4 Unless otherwise agreed, we will supply the Client with an invoice immediately upon completion of the language project.
3.5 Unless agreed otherwise at the outset, payment should be received within 14 days of receipt of the invoice, and within 3 days for booking fees.
3.6 If the project is lengthy, we may invoice periodically for completed stages.
3.7 Any payment that is not made before the due date shall bear interest at the rate of 8% above the Bank of England base rate until the date of payment. We reserve the right to claim compensation for debt recovery costs under the Late Payment legislation.
We reserve the right to claim compensation for debt recovery costs under the Late Payment legislation.
3.8 Unless otherwise agreed, the fee quoted is for one pass of a manuscript. Additional passes are new projects, the terms of which will be agreed separately.
3.9 If payment is made via PayPal outside the UK, a 5% of the total cost will be added as a handling fee.
4.1 The booking form is an agreement to the contract of services between the Client and us.
4.2 This Client is free to confirm a service in writing (including email) prior to the submission of the booking form; we must acknowledge this agreement in writing (including email) for this to be valid.
5.1 The booking fee is payable by the Client who books a language service from us for the first time.
5.2 When the Client has sent the booking form at the bottom of this page, or when the Client has provided us with a confirmation in writing (including email), we will issue the invoice for the booking fee.
5.3 Booking fees are non-refundable.
5.4 For a project with a total fee in excess of GBP 500, the Client will pay a booking fee equivalent to 50% of the total fee (rounded up to the nearest dollar).
5.5 For a project with a total fee of GBP 500 or less, the Client will pay the full fee up front. This is non-refundable.
5.6 By filling in the booking form, or by providing us with a confirmation in writing (including email), the Client agrees to secure our language services for a specific and mutually agreed-upon project, at a specific and mutually agreed time.
5.7 By filling in the booking form, or by providing us with a confirmation in writing (including email), the Client confirms that they have read and agreed to the terms and conditions herein. From thereon, the terms of the cancellation policy (see below) apply.
5.8 The booking fee will be deducted from the final invoice issued when the language service is complete.
5.9 The booking is considered confirmed once the booking fee has been paid by the Client and received by us.
5.10 The booking fee should be paid within 3 days of sending the booking form to secure the slot in our schedule.
TERMS:
6.1 Both the Client and we have the right to terminate a contract for services at any time if there is a serious breach of its terms.
6.2 This Client is free to cancel a service for any reason by providing us with written notice (including email); we must acknowledge this cancellation in writing (including email) for this to be valid.
6.3 We may cancel a service at any time for any reason by providing written notice (including email) to the Client. In the unlikely event that we cancel a service, we will provide a prorated refund of any overages of fees paid (including the booking fee, as appropriate).
6.4 If, in the unlikely event that the Client is touched by extraordinary or difficult circumstances that cause cancellation or delay (e.g. family crisis, illness, bereavement), the Client should contact us to discuss the terms of the cancellation policy. We aim to be fair and helpful at all times.
6.5 If we are touched by extraordinary or difficult circumstances that cause cancellation (e.g. family crisis, illness, bereavement), we will contact the Client in writing at the earliest opportunity and do our best to renegotiate the time frame of the project or find an alternative supplier of language services. The booking fee will be refunded.
FEES:
6.6 CANCELLATION DURING THE PROJECT: If the Client cancels the work during the language project, we reserve the right to invoice for 100% of the agreed fee (less the booking fee, as appropriate).
6.7 CANCELLATION PRIOR TO PROJECT COMMENCEMENT:
• If the Client wishes to cancel with less than three days’ notice, we reserve the right to invoice for 100% of the agreed fee (less the booking fee, as appropriate).
• If the Client wishes to cancel with more than three days’ notice, the booking fee will not be refunded but no other charge will apply.
7.1 The nature and content of the work will be kept confidential and not made known to anyone other than the Client and its contractors without prior written permission.
7.2 We will not, under any circumstances, distribute them to third parties unless specifically authorised to do so, in writing, by the Client.
7.3 We and the Client may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date.
7.4 We will not make copies in addition to those required in the normal conduct of business and copies shall be for internal use only.
7.5 We may use the Client’s name and the name of the organisation to which they belong in our promotional material, including online and social media.
8.1 When it is agreed that copyright of any content created by us as part of the language project process is to be assigned to the Client, such copyright shall only be assigned when full payment for the commission has been received. Until such time, the copyright shall be owned by us.
8.2 Copyright may subsist in material in written or spoken form or recorded in electronic form.
8.3 If we assign copyright and the language work is subsequently published, we expect the Client to acknowledge our work in the same way as for others involved in the publication, unless otherwise agreed.
8.4 If the translation is to be incorporated in a translation memory, we shall license use of the translation for this purpose.
8.5 The Client agrees to hold us harmless from and against all claims, liabilities and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against them.
9.1 We aim to provide an accurate, thorough and reliable language service. Although we aim to provide the best service possible, we cannot guarantee 100% accuracy and occasionally we may not correct an error.
9.2 We cannot be held responsible for direct, indirect, special or consequential losses or costs incurred by any errors, factual or grammatical, remaining in your work. The final responsibility for your work remains with you.
10.1 Neither party shall, under any circumstances whatsoever, be liable to the other, whether in contract, tort (including negligence) or restitution, or for breach of statutory misrepresentation, or otherwise, for any:
• loss of profit;
• loss of goodwill;
• loss of business;
• loss of business opportunity;
• loss of anticipated saving;
• loss of corruption of data or information; or
• special, indirect or consequential damage, suffered by the other party that arises under or in connection with the contract.
10.2 Without prejudice to clause 10.1, our total liability arising under or in connection with the contract, whether in contract, tort (including negligence) or restitution, or for breach of statutory misrepresentation, or otherwise, shall in all circumstances be limited to the amount payable by the Client to us pursuant to the contract.
10.3 In this respect, following a refund, any content created by us as part of the language project process will become the copyright of ours unless otherwise agreed.
10.4 Subject to clause 10.5, our work shall be fit for its stated purpose and target readership, and the level of quality specified.
10.5 Unless specified otherwise, our work shall be deemed to be of “for information” quality only.
ACADEMIC LIABILITY:
10.6 You are responsible for checking that the use of a proofreading/editing service is permitted by your academic institution before engaging our services and, if so, whether you have to obtain your supervisor’s permission and/or acknowledge our involvement in your work. We will not check any academic institution’s policy on proofreading/editing and we cannot accept any liability if you do not make adequate enquiries.
10.7 Avoiding plagiarism remains your responsibility at all times. We will not check the document for any possible plagiarism issues.
10.8 We will not proofread your document in any way that breaches the academic community’s usual rules concerning plagiarism and cheating. This means that, for example, we will not rewrite your essay or substantial parts of it, add text (or paraphrase) from anyone else’s work and insert it into your essay, or make any other change that would be plagiarism.
10.9 Please check whether your institution has guidelines on the use of our editorial services; if so, please provide these to us so that we can work to them.
10.10 If we have evidence to suggest that you are guilty of plagiarism, then we can immediately terminate the contract and refuse to do further work for you.
10.11 The mark or grade that you are awarded by your academic institution is not within our control. We cannot provide advice or guidance on predicted grades and cannot be held legally responsible for a lower than expected mark or grade in relation to any material we return to you. While our editorial aim is to ensure that your work is free from errors of spelling, grammar and punctuation and is consistent in style, we cannot guarantee that using our services will result in improved marks.
11.1 We may revise these terms and conditions from time to time without notice and without liability arising from such an action.
11.2 The revised terms and conditions shall apply to any work done on behalf of the Client by us from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
12.1 This agreement is subject to the laws of England and Wales, and both the Client and we agree to submit to the jurisdiction of the English and Welsh courts.
12.2 The exclusive venue for any arbitration or court proceeding based on or arising out of this Agreement shall be England.
13.1 Please read our Privacy Policy, which explains the data we collect, how we use it and store it, and our compliance with the General Data Protection Regulation (GDPR).
14.1 There is no requirement for the Client to mention us in the published work’s acknowledgements section. However, the Client agrees that we will have the opportunity to review any such mention prior to publication, or to decline to be mentioned.
TERMS OF USE
In accessing the site you agree to do so only for your own personal, non-commercial use and in accordance with these Terms. This is to protect the security of your own data, and also to protect the rights of others. Please read these Terms carefully as they set out your rights and obligations, and also provide information on how you can submit content to the site, and how this will be used. Please also read our Privacy Policy, as this contains important information about how we use and protect your data.
1. The site (anglocanto.uk) is owned and operated by AngloCanto™ Translation & Editing.
2. Visitors to the site who only wish to view content do not need to register – but any use of the site means you accept these Terms. If you do not accept these Terms, you should stop using the site immediately.
3. It is not permitted to copy, reproduce, republish, download, post or store (including in any other website), distribute, transmit, broadcast, commercially exploit or modify any of the site’s material or content, including other contributions or any advertising or sponsorship.
4. You agree to only use the site for lawful purposes, in a way which does not infringe the rights of anyone else, or restrict their enjoyment of the site. Such restriction includes posting content which is libellous, in breach of anyone’s privacy, or which may harass or cause distress to anyone, or which is obscene or offensive.
5. The site may includes links to third party websites – we are not responsible for the availability of these sites, and are not responsible for the content or services from these sites. If you access these third party sites, you do so at your own discretion and risk.
6. We will endeavour to provide the site using all reasonable care and will use reasonable efforts to make the site available to you at all times. However, the site is provided over the internet and so the quality and availability of the site may be affected by factors that are outside our reasonable control, such as technical faults in your ISP’s and/or telecommunication providers’ network/service. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line systems, servers, providers, computer equipment or software, or failure of any email to be received on account of technical problems or traffic congestion on the Internet, telephone lines or at any website (or any combination of these things).
7. We make no guarantees that the site will be available, uninterrupted or error free, or that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs. Except as required by law, we will not be responsible for any loss or damage caused by: (a) interruption or delay to the site or errors, viruses or bugs contained in the site caused by events outside our reasonable control; (b) your negligence, your breach of these terms or failure to follow our reasonable instructions; (c) any incompatibility of the site with any other software or material on your equipment; (d) any unauthorised use of the site; or (e) any other factor that is outside our reasonable control.
8. Content, information and other material on the site may contain inaccuracies and typographical errors. We do not guarantee the accuracy or completeness of these or the reliability of any information displayed or distributed through the site (including provided through any software). You acknowledge that reliance on any such information shall be at your sole risk. We reserve the right, in our sole discretion, to correct any errors or omissions in any part of the site and to make changes to the site and to the materials, products, programs, services and content described on the site at any time without notice.
9. We cannot accept any responsibility for any damage, loss, injury or disappointment suffered though use of the site. In no event will we or any of our third party affiliates be liable for any damages whatsoever, whether in action of contract, negligence or other action, such as damages for loss of use of the site, damage to equipment or other software, or loss of data or profits or for other monetary loss or for any indirect or consequential damages, arising out of or in connection with the use (or inability to use) or performance of the site. In addition, in no event shall we or any licensors or third party affiliates be liable for any unauthorised use of the site.
10. These exclusions do not apply to death or personal injury caused by our negligence and only apply to the extent permitted by law. This does not affect your statutory rights.
11. You can contact us by email at info@anglocanto.uk.
EMAIL DISCLAIMER
This email is confidential and may be privileged or otherwise protected by law. If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this email in error, please delete the message and all copies and attachments from your system and notify the sender immediately by return email. Any views or opinions presented are solely those of the author/sender. AngloCanto shall accept no legal responsibility for the contents of this message. Internet communications cannot be guaranteed to be timely, secure or free from errors, viruses, interceptions or interference. Neither AngloCanto nor the sender accept any liability for any errors or omissions of the contents of the email and any damage or loss arising from it.
THINK BEFORE YOU PRINT
COPYRIGHT
By accessing AngloCanto™ website (anglocanto.uk) or any of its webpages, you unconditionally agree to the terms of this Copyright Notice and as they may be modified and/or supplemented from time to time by AngloCanto™ without prior notice to you. Please check this webpage regularly for any modifications and/or supplements which may be made.
1. The names and taglines (in English and Traditional Chinese) of AngloCanto™ are protected by copyright law and must not be reproduced without express permission from AngloCanto™.
2. Unless otherwise indicated, contents found on anglocanto.uk are subject to copyright owned by AngloCanto™.
3. Prior written consent of AngloCanto™ is required if you intend to reproduce, distribute or otherwise use any non-text contents (including but not limited to photographs, graphics, drawings, diagrams, audio files and video files) found on anglocanto.uk in any way or for any purpose. Such requests for consent shall be addressed to via email at info@anglocanto.uk.
4. Where third party copyright is involved in the non-text contents found on AngloCanto™ website, authorisation or permission to reproduce or distribute or otherwise use any such non-text contents must be obtained from the copyright owners concerned.
5. If you intend to reproduce, distribute or otherwise use any contents on any linked websites, you shall obtain all necessary authorisation or permission from the copyright owners concerned.
This terms and conditions page was last updated on 29 April 2024. © AngloCanto.